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Provide work opportunities

Buy into professional services

Support your residents

London Borough of Hackney

Croydon Churches Housing Association

Trainees have been successully introduced in the LB Hackney programme. One has entered paid work on a part-time basis. The service uses small placements covering an equivalent full time position with calls, advice, reminders, follow up, arrears chasing and customer contact to ensure that the right advice and support is provided to their customers through experts in income collection.   

Monthly monitoring and auditing takes place with regular liaison with the service managers. Contact is made simple and it really frees up time for officers on site. All work is conducted off site.

Paul Hayward, Head of Income "I am pleased to highlight our strong performance over the years with added social value into community development. The contract was up and running in 4 weeks."

Training and advice with LTH is independent but the support received from their Landlord is also instrumental to residents.

For a smaller organisation, the ability to buy into professional contact for their income team was important when the need arises. Croydon Churches HA receive cover as and when the need arises for income services.

If your organisation would like to collaborate with Learn to Hope then why not contact us. We can tailor programmes to suit your need, either patch or task, maybe even different work areas:

LOOK OUT FOR THE FOLLOWING PILOTS:

LEASEHOLD COLLECTIONS, ASB CASEWORK, UNIVERSAL CREDIT CAMPAIGNS, SATISFACTION SURVEYS